It is the player's responsibility to ensure their hardware has not been previously used to breach our terms of service. Evasion bans caused by the sharing of hardware will not be removed. Ban EvasionĪttempts to evade an active cheating ban will result in the user being permanently banned from playing on our platform on any account. Anybody in the same party as the smurf will also have the Elo they won in these games reverted. Any smurf ban will result in an Elo revert which reverts any Elo changes losing teams playing against the smurf have experienced from the Smurf's last 50 games. SmurfįACEIT defines smurf accounts as a multiple account with significantly lower Elo than the player's main account.
Users are only allowed to have one active account at a given time as such any multiple accounts that a user is found to have will be permanently banned from the platform. Any user caught sharing their accounts will receive a ban ranging from 1 month to 1 year. Sharing your account with anyone else is strictly prohibited for any reason. The right to submit a support ticket can be revoked in extreme cases. Harassment of any kind, threats, spamming of tickets, impolite behaviour, racism and offensive religious comments will be considered abuse and is punishable by bans ranging from 3 to 31 days. This includes abuse to Live Support agents through Live Chat and Community Support agents via support tickets. Ban lengths depend on the severity of the abuse and the number of previous bans.
Verbal abuse is any sort of trash-talking, racism, sexual harassment, offensive religious comments, etc, conveyed to others through text or voice communication. Any user that adds another offensive or inappropriate banner or avatar after having it removed shall receive a ban on their account ranging from 1 day to 1 month. Users with inappropriate names or avatars will have them removed. Names and avatars are edited or removed with bans issued to accounts only in extreme or repeat cases (1 day - 1 month).ģ Days - 1 Month support or matchmaking ban.Īny multiple accounts will be permanently banned.Īny multiple account found which has significantly less Elo than the main account.Īny user caught evading a cheating ban shall be permanently banned from playing or making a new FACEIT account.ġ Month - 3 Months (unless considered cheating)īans Reasons: Detailed Explanation Inappropriate name/Avatar Bans
FACEIT reserves the right to make exceptions to our banning guidelines on a case by case basis. Ban lengths vary based on the severity of the offence and the number of times each user has repeated the offence.